DISASTER ASSISTANCE: For any customer affected by the recent Cyclone, please see our Cyclone Jasper Assistance details here.

Contact Well Money

Get in touch with us

Looking for help? There’s a few different options for how to contact the Well Money team below.

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Card / Internet banking enquiries

Including lost or stolen cards, internet banking issues, or EFTPOS and ATM issues call:
Monday – Friday 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST)*
*excludes Christmas Day, Good Friday and Easter Sunday
For additional Internet Banking support please visit the link below:

Mortgage Help

For anyone experiencing financial difficulty or needing help with meeting repayments and hardship support:

Enquiry about an application

For all application enquiries including general home loan questions, we’re here to help. Call us or email us:

Existing customers

For all other support issues not listed above, get in touch with our WellCare team who can assist.

Talk to an expert

Sometimes it’s just easier for us to call you instead!  Book a time that suits you with our online bookings.

Optus data breach: No Well Money systems have been compromised as a result of the Optus data breach. We take security very seriously and continue to monitor the situation.
You can find out more here