DISASTER ASSISTANCE: For any customer affected by the recent Cyclone, please see our Cyclone Jasper Assistance details here.

Natural disaster assistance

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Cyclone Jasper (December 2023)

There’s help if you need it.

Customers in Queensland affected by Cyclone Jasper are being offered financial relief with a range of measures now available to eligible customers. Our funding partners are keeping a close eye on events in the region and will review and update the responses as necessary.

For affected customers, some key features of the Assistance Package include:

  • Customers can apply for relief on their home loans for up to three months.
  • Credit cards can apply for deferral of repayments for up to three months.
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity.
  • No ‘loan break’ costs for customers with a fixed rate who use an insurance payment to pay out their loan.

Who do I contact for help?

The best phone number to call is to call the Mortgage Help Centre specifically to help deal with this current disaster.

Contact details:

Call on 1800 652 146

Email: [email protected]

To apply for relief on home loans, contact the Mortgage Help Centre on 1800 652 146.

The people at the help centre will be able to advise you regarding financial hardship and applying for assistance.

What are some of my options?

The Mortgage Help Centre will be able to offer advice regarding the relief options if you’re experiencing hardship due to the disaster that may be in addition to the key features listed above.

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